Resident Online Access Portal Sign Up Instructions

Portal FAQs | Portal Signup Instructions | Download PDF Instructions

**Important Note – WEB Properties will need to have your email address in the system.**

Please send an email to accountupdate@webpropertiesinc.com with your name, address, phone number, and the name of your HOA, Apartment or Commercial Building. You will receive email confirmation once the system has been updated. You will then be able to proceed with the following instructions to sign up for your portal account.

(1)   Click the  button in the bottom right hand corner

 


 

(2)  Click the blue sign up link underneath the login button (see picture below).

 

 

(3)  To create your account:

**Important Note – Please make sure WEB Properties has your email address in the system as noted on page 1 or you will receive an error message when you attempt to sign up that says “Invalid Email Address.”**

 

(A)  For Location, click the dropdown arrow and select your HOA, Apartment or Commercial Building

 

(B)  Enter your Account # from the letter you received from WEB Properties.  If you do not have your account number, contact WEB Properties at 509-533-0995.

 

(C)  Enter the Email Address you provided to WEB Properties

 

(D)  Click the blue sign up button

 

 

 


(4)  After you complete the sign up process, the message shown below will appear.

 

 

(5)  Go to your email account and open the email from donotreply@rentmanager.com.  Click the blue Finalize button, which is the link to create your account password (shown below).

 


 

(6)  Create your secure account password, confirm your password, and click the blue verify button.

 


(7)  You can now login to your new Resident Online Access Portal account by following the steps below:

 

(A)  For Location, click the dropdown arrow and select your HOA, Apartment or Commercial Building

 

(B)  Enter your Email Address

 

(C)  Enter the Password you created

 

(D)  Click the blue login button

 

 

 

 

Congratulations! You have now signed up for your portal account. Thank you so much!!

If you want to setup an automatic recurring payment, follow steps (8) through (13).

To make a one-time payment, click here and follow steps (1) through (4).

 

 

 

(8)  You will be directed to your account Dashboard (shown below).

 


 

 

(9)  To setup your recurring auto-pay, select the dropdown arrow in the upper right corner.

 


 

 

(10)  From the dropdown menu, select Payment Settings Saved Payment Info & Autopay

 


 

 

(11)  On the Payment Settings screen, click the blue Update button at the bottom of the page. 

 


 

 

(12)  On the left half of the screen under Payment Method (A), choose the Account Type (B) from the dropdown menu.  Then enter your Account Number (C) and confirm.  Complete the remaining fields required for the Account Type you selected.  Under Billing Address (D), enter the name and address information associated with Payment Method (A).  Continue to the right half of the page to complete the Automatic Payments section (see Step 13 below).

 

 

 

(13)  On the right half of the screen under Automatic Payments (A), confirm that the box for Enable your automatic payment is checked.  Next, click the dropdown arrow for Day of Month (B) and select which day you would like your payment made each month.  Note – For those that pay quarterly, semi-annually, or annually, as long as you choose Balance Due for Payment Type (C), it will not pull funds from your account if your balance owing is $0.00.  Next, click the dropdown arrow for Payment Type (C) and select either Balance Due or Specific Amount.  You may set a maximum amount that limits the system regardless of your balance owing at the time of your payment. Click the check box next to the

Please be advised (D) …” statement.

 

Once all of your information has been entered, click the blue save (E) button at the bottom of the screen.

 

 

Congratulations! You have now completed setting up your automatic recurring payment.  You are now finished with creating your portal account.

 

 

PLEASE NOTE: The steps BELOW are only for making a one-time payment outside of, or in addition to, your automatic recurring payment.


 

(1)  To make a one-time payment, click the blue make a payment (A) button in the middle of the Dashboard screen OR the Make a Payment (B) link in the gray banner in the upper left.

 

 

 

(2)  On the Make a Payment screen, enter the Amount you would like to pay towards your account balance. 

 


 

 

(3)  Click the dropdown arrow for Payment Type and select either your Saved Payment Information (from Step 12 & 13), or Checking or Savings Account, or Credit Card.

 

After you have entered an Amount and selected a Payment Type, click the blue make payment button at the bottom.

 

Note - You will enter or review all of the payment information on the next screen before submitting (see Step 4).

 

 

 

(4)  Review or enter your payment method and billing address information in the boxes provided.

Be sure to click the box next to the “Please be advised …” statement under the Billing Address boxes.

 

 

After all of your information has been reviewed or entered, you may enter a memo before clicking the blue pay now button at the bottom of the page.  Your payment process is now complete and you may log out of your account.